Privacy Policy

Last Updated: November 15, 2025

1. Introduction

Tabitize ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale system and related services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you directly provide to us:

  • Account Information: Name, email address, phone number, business name, and password
  • Business Data: Product catalogs, inventory records, sales transactions, supplier information, and branch details
  • Customer Data: Information about your customers when you use our customer management features
  • Payment Information: Credit card details, billing address (processed securely through payment processors)
  • Communications: Messages, support tickets, and feedback you send to us

2.2 Information Automatically Collected

When you access our Service, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, access times and dates
  • Location Data: General location based on IP address
  • Cookies and Tracking: Session cookies, preference cookies, and analytics cookies

2.3 Third-Party Data

We may receive information from third-party services you connect to our platform, such as payment processors, shipping providers, or accounting software.

3. How We Use Your Information

We use the collected information for:

  • Service Provision: To provide, maintain, and improve our POS system
  • Account Management: To create and manage your account, process payments, and provide customer support
  • Business Operations: To enable inventory tracking, sales processing, reporting, and analytics
  • Communication: To send service updates, security alerts, and administrative messages
  • Marketing: To send promotional materials (with your consent, where required)
  • Security: To detect, prevent, and address fraud, abuse, and security issues
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service
  • Analytics: To understand usage patterns and improve our Service

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers hosted in Pakistan and with trusted third-party service providers:

  • Database: Application data stored on encrypted database servers
  • Media Files: Product images and documents stored via CDN
  • Backups: Regular automated backups stored securely

4.2 Security Measures

We implement industry-standard security measures including:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Firewall protection and intrusion detection
  • Employee training on data protection

4.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days before permanent deletion, except where longer retention is required by law or for legitimate business purposes.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

  • Payment processors for transaction processing
  • CDN providers for media file hosting
  • Cloud infrastructure providers
  • Email service providers for notifications
  • Analytics providers for service improvement

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Portability: Export your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request limitations on how we use your data
  • Objection: Object to certain data processing activities

To exercise these rights, please contact us at privacy{{ parse_url(config('app.url'), PHP_URL_HOST) }}

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality (authentication, session management)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Understand how you use our Service
  • Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

8. Multi-Tenant Data Isolation

Our Service operates on a multi-tenant architecture. Each tenant's data is logically isolated and cannot be accessed by other tenants. We implement strict access controls and data segregation to ensure tenant data privacy.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date at the top indicates when this policy was last revised.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy{{ parse_url(config('app.url'), PHP_URL_HOST) }}
Data Protection Officer: dpo{{ parse_url(config('app.url'), PHP_URL_HOST) }}
Address: [Your Business Address]

14. Compliance

We are committed to compliance with applicable data protection laws, including but not limited to the Pakistan Data Protection regulations and international standards for data privacy and security.