Fair Usage Policy

1. Purpose

This Fair Usage Policy ("Policy") ensures that Tabitize remains accessible, reliable, and performant for all users. It outlines acceptable usage limits and behaviors to prevent service abuse and ensure equitable resource distribution among all customers.

2. Scope of Application

This Policy applies to all users of Tabitize, regardless of subscription tier or service level. It works in conjunction with our Terms of Service and Privacy Policy.

3. Resource Usage Limits

3.1 Storage Limits

Storage limits vary by subscription plan:

• Starter Plan: 5 GB total storage (including database and media files)
• Business Plan: 25 GB total storage
• Enterprise Plan: 100 GB total storage (additional storage available for purchase)

Media files (product images, documents) are stored via CDN. Database storage includes all transactional data, inventory records, and customer information.

3.2 Database Query Limits

• Maximum concurrent connections: 50 per tenant
• Query timeout: 30 seconds
• Bulk operations: Maximum 1,000 records per transaction

3.3 Bandwidth Usage

Monthly bandwidth allocations:

• Starter Plan: 50 GB per month
• Business Plan: 200 GB per month
• Enterprise Plan: 1 TB per month

Bandwidth includes data transferred for API requests, storefront traffic, and media file delivery. Excessive usage may result in additional charges or temporary throttling.

3.4 User and Branch Limits

Account limits by plan:

• Starter Plan: 3 users, 1 branch
• Business Plan: 15 users, 5 branches
• Enterprise Plan: Unlimited users and branches

4. Prohibited Activities

The following activities are strictly prohibited:

4.1 Automated Abuse

• Using bots, scrapers, or automated tools to access the Service excessively
• Implementing polling mechanisms faster than every 5 minutes
• Running performance tests or load testing without prior authorization

4.2 Resource Hoarding

• Storing unnecessary or redundant data to consume storage
• Maintaining inactive or duplicate accounts
• Uploading files unrelated to business operations
• Creating excessive test data in production environments

4.3 Service Circumvention

• Using multiple accounts to circumvent plan limits
• Sharing account credentials across organizations
• Reselling or sublicensing the Service without authorization

4.4 Security Violations

• Attempting to gain unauthorized access to other tenants' data
• Probing for security vulnerabilities without permission
• Launching denial-of-service attacks or similar disruptions
• Attempting to reverse engineer or decompile the Service

4.5 Content Violations

• Uploading illegal, infringing, or prohibited content
• Storing malware, viruses, or malicious code
• Using the Service to distribute spam or unsolicited communications
• Hosting content that violates intellectual property rights

5. Best Practices and Recommendations

5.1 Optimize Storage Usage

• Compress images before upload (recommended: under 500 KB per image)
• Delete obsolete products, records, and files regularly
• Archive old data rather than keeping everything in active storage
• Use appropriate image formats (WebP, JPEG) for product photos

5.2 Data Management

• Regularly review and clean up test data
• Use appropriate data retention policies
• Export and archive historical data you don't need daily access to
• Deactivate users and branches that are no longer needed

6. Monitoring and Enforcement

6.1 Usage Monitoring

We continuously monitor service usage to ensure compliance with this Policy. Monitoring includes:

• Storage consumption and growth trends
• Bandwidth usage
• Database query performance and frequency
• System resource utilization

6.2 Notifications

We will notify you when you approach or exceed usage limits:

• Warning (80% of limit): Email notification with usage details
• Alert (95% of limit): Urgent email and in-app notification
• Limit Reached (100%): Service restrictions may apply

6.3 Enforcement Actions

Violations of this Policy may result in the following actions:

• First Violation: Warning notice with 7 days to rectify
• Minor Violations: Temporary rate limiting or throttling
• Repeated Violations: Service suspension or upgrade requirement
• Severe Violations: Immediate account suspension pending investigation
• Malicious Activity: Permanent account termination and legal action

7. Plan Upgrades and Overages

7.1 Automatic Upgrades

If you consistently exceed your plan limits, we may recommend or require an upgrade to a higher-tier plan that better suits your needs.

7.2 Overage Charges

Additional usage beyond plan limits may incur overage charges:

• Storage: $0.10 per GB per month
• Bandwidth: $0.05 per GB
• Additional Users: $10 per user per month
• Additional Branches: $15 per branch per month

8. Exceptions and Waivers

We may grant temporary exceptions to usage limits in certain circumstances:

• Seasonal business peaks (with advance notice)
• One-time data migration or system integration projects
• Emergency situations affecting business operations
• Enterprise customers with custom agreements

To request an exception, contact support{{ parse_url(config('app.url'), PHP_URL_HOST) }} with details of your situation and requirements.

9. Reporting and Appeals

9.1 Usage Reports

You can access detailed usage reports in your account dashboard, including:

• Current storage usage and breakdown
• API request statistics
• Bandwidth consumption
• Active users and branches

9.2 Appeal Process

If you believe an enforcement action was made in error, you may appeal by:

• Contacting support within 7 days of the action
• Providing evidence supporting your appeal
• Explaining circumstances and corrective actions taken

We will review appeals within 3 business days and provide a written response.

10. Policy Updates

We may update this Fair Usage Policy to reflect changes in our Service, technology, or regulatory requirements. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated Policy.

11. Contact Information

For questions about this Fair Usage Policy or your current usage:

12. Acknowledgment

By using Tabitize, you acknowledge that you have read, understood, and agree to comply with this Fair Usage Policy. You understand that violation of this Policy may result in service restrictions or termination.